Frequently asked questions

In this section we have collected the most frequently asked questions. If there is no answer, please contact us at the hotline number: 42 21 44 500

Account and personal details

Do I have to register before placing an order?

You can make purchases without registration. However, we encourage you to create an account. Registration allows you to track your order status, view your purchase history and speed up the purchasing process. You can register in two ways:
- by clicking the "Registration" option at the top of the home page
and
- when shopping and adding products to the cart, when the window with the login or registration form is displayed.

Is registration in the e-shop free?

Yes, creating an account is free.

What should I do if I forget my account password?

Select "Remind password" when logging in, located under the "Password" field. Enter the e-mail address provided during registration in the appropriate field and enter the code from the image. Then press the "Send" button. A message will be sent to the provided address with a link to enter a new password, through which you will be able to log in.

What happens to my data after registration?

The personal data of our clients are stored and processed in a manner consistent with the requirements of Polish law, in particular the Personal Data Protection Act of August 29, 1997. (Journal of Laws U. No. 133, item 883).Data is collected in our database solely for the purpose of fulfilling the order. With the Customer's consent, they may be used for other purposes. Sharing data with third parties is possible only to relevant authorities on the basis of relevant legal provisions. Find out more by reading Our privacy policy

Shopping

How can I quickly find the product I am interested in?

The easiest way to search for specific products is to enter their name, brand or product code in the search engine at the top of the page. If you do not know the full name or code - just enter part of it and the system will select and show the products that best match your query. To narrow your search results, you can select the appropriate category

Can I change or cancel my order?

Until the order is paid, you can make changes to it - the type of products ordered, their quantity, place of delivery, method of collection or payment. For this purpose, please contact our consultants by phone (tel. 42 21 44 500).

Can I check the status of my order?

You can check the status of your order until you receive the shipment. After logging in to your account, you can observe the changing statuses, depending on the stage of order fulfillment.

Delivery

Where can I find information about the costs and method of delivery of goods?

We have provided information on this topic in the Transport and shipping tab. For non-standard orders, individual costs and transport methods are determined. After placing your order, all information can be checked in the "My account" tab. We will also send them to you in a message after completing the purchasing process.

Can I pick up the ordered goods in person?

Of course it is. Just select one of our stores when placing an order. Collection in person is free.

Payments

By when do I have to pay for the goods?

Payment for the product must be made within 72 hours of placing the order. Only after paying the fee will the order for cut goods be completed or, if delivery to the indicated address is selected, the goods will be transferred for transport.

How to change the payment method?

When shopping in the e-shop, you choose the payment method that is best for you. Before you finish shopping and go to "Checkout", you can still change it by clicking the Back button in the bottom corner of the page.

How to receive a VAT invoice?

Invoices are issued for companies and private individuals. They are included with every order. By providing your details during registration, you consent to the issuance of a VAT invoice without a signature.

Does the Komfort online store allow installment purchases?

We currently offer the option of purchasing in installments via BGŻ BNP Paribas SA, Alior Bank and mBank for orders over PLN 300. Details of the offer can be found in the Payment methods tab.

Returns and complaints

Can I return the goods?

Each customer is entitled to withdraw from the sales contract for goods purchased in the e-shop within 14 days from the date of receipt of the goods, without giving a reason. Withdrawal from the contract by the Customer is not possible in the case of purchasing goods with properties specified according to the specifications specified by the Customer in the order placed by him - e.g. cut, woven, printed according to the pattern provided by the Customer, sewn according to the Customer's order or ordered in non-standard, oversized dimensions, according to individual customer orders. Detailed information can be found at Returns and Complaints.

What to do if the courier delivers a damaged parcel?

In the event of damage to the product during transport or sending an article with a manufacturing defect, you can return the received product and demand compensation - based on proof of sale (VAT invoice, receipt).
You can deliver the complained product to any KOMFORT store or send it to the following address:
KOMFORT SA Stores
Smolice 1
95-010 Stryków

What should I do if the purchased product is damaged?

If the goods are damaged during use, a complaint should be submitted, specifying the method of consideration - under the Civil Code (warranty) or warranty (based on the warranty card).
Reports can be made: in writing to the address of Sklepy Komfort SA Srebrzyńska 14 91-074 Łódź; via the website www.komfort.pl or at any selected branch of SKLEPY KOMFORT SA. If you have any doubts or additional questions, please contact the consultant at 42 21 44 500.